Privacy Policy
Who we are
The Grand View Hotel is a historic pub at 49 North Street, Cleveland QLD 4163, and part of the Kickon Group. Our website address is gvh.com.au.
The website is operated by Grand View Cleveland (Kickon) Pty Ltd, ABN 28 657 421 844. In this policy, “we”, “us” and “our” mean the Grand View Hotel and that entity.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through this website, why we collect it, and what you can do about it.
What personal data we collect and why we collect it
We only collect what we need to take your booking, answer your enquiry or keep you in the loop. You can browse our website without telling us who you are.
| What you do | What we collect | Why we collect it |
|---|---|---|
| Book a table | Name, email, phone, booking details, dietary or accessibility notes you choose to share | To confirm and manage your booking and contact you about it |
| Enquire about a function or event | Name, email, phone, event date, guest numbers, budget and event details | To respond, prepare a quote and plan your event |
| Buy event tickets | Name, email, phone and order details (payment is handled by the ticketing provider) | To issue tickets and contact you about the event |
| Sign up to our newsletter or membership | Name, email and contact details | To send news, events, offers and member communications, with your consent |
| Contact us | Your name, email, phone and anything you include in your message | To respond to you |
Sensitive information
We don’t ask for sensitive information. If you tell us about a dietary need, allergy or accessibility requirement, we use it only to look after you at the venue.
Contact forms
When you submit a form, we receive the details you enter and the time you sent it. We use these to reply to you. We don’t add you to our marketing list unless you tick the box to opt in.
- Essential cookies: keep the website working properly and securely.
- Analytics cookies: set by Google Analytics to show us how people use the site.
- Advertising cookies: set by Google Ads and the Meta Pixel to measure our ads and show you relevant ones on other websites and social media.
You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.
Embedded content from other websites
Some pages include embedded content, such as booking widgets, maps, videos or Instagram posts. Embedded content behaves as if you visited the other website. Those websites may collect data about you, use cookies and track your interaction with the embedded content.
Analytics
We use Google Analytics, Google Ads, Google Tag Manager and the Meta Pixel to understand how visitors use our website and to measure our advertising. These tools collect information such as pages visited, time on site, device, browser and approximate location. They don’t tell us who you are.
You can opt out of Google Analytics with the Google Analytics opt-out browser add-on, manage Google ads in your Google ad settings, and manage Meta ads in your Meta ad preferences.
| Type of provider | What it does for us |
|---|---|
| Reservation platform | Managing table bookings |
| Function management platform | Managing function enquiries and bookings |
| Ticketing platform | Selling event tickets and processing payments |
| CRM and email marketing platform | Sending newsletters, offers and marketing communications |
| Membership database | Managing our members and sending member communications |
| Analytics and advertising providers | Measuring website use and our advertising |
| Website hosting and IT providers | Hosting this website and storing form submissions |
Gift vouchers are sold through a separate provider’s website. When you buy a voucher there, that provider’s privacy policy applies.
We may also share information within the Kickon Group for venue operations and group-wide marketing you’ve opted into. We may disclose information where the law requires it, for example to police or regulators.
How long we retain your data
We keep personal information only as long as we need it, then delete or de-identify it. How long we keep it depends on the type of information and why we have it. For example:
- Bookings, enquiries and messages: kept while we need them to look after you, manage your booking or event, and help with future visits.
- Newsletter subscriptions: kept until you unsubscribe.
- Financial and transaction records: kept for as long as tax and other laws require, usually at least 5 years.
- Analytics data: kept according to the settings of the analytics provider.
We may keep some information for longer where the law requires it, or to resolve disputes or enforce our agreements.
What rights you have over your data
You can ask us at any time to:
- see the personal information we hold about you
- correct anything that’s wrong or out of date
- delete your information, where we’re not required to keep it
- stop sending you marketing (or just hit “unsubscribe” in any email)
Email us using the details under Contact information. We’ll confirm who you are, then respond within 30 days. Access is free. If we can’t give you access or make a correction, we’ll explain why in writing.
Where your data is sent
Some of the providers we use store data on servers outside Australia, most likely in the United States, and possibly in the European Union or United Kingdom. We choose reputable providers and take reasonable steps to make sure they protect your information in line with Australian privacy law.
How we protect your data
We take reasonable steps to keep your information safe from loss, misuse and unauthorised access. This includes:
- SSL encryption on our website, so form data is encrypted in transit
- secure, password-protected systems with access limited to staff who need it
- trusted third-party platforms for bookings, ticketing and payments, so we never store card details
- keeping the website, plugins and security tools up to date
Data breaches
If a data breach happens, we’ll act quickly to contain it and assess the risk. If it’s likely to cause serious harm, we’ll notify the people affected and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.
Additional information
Information we receive from third parties
We may receive your details from the platforms you use to book, buy tickets or buy gift vouchers, such as our reservation, function and ticketing platforms, and from people who book on your behalf.
Automated decision making
We don’t use automated decision making that significantly affects your rights or interests. Our analytics and advertising tools may group website visitors into audiences to show relevant ads. You can manage this through your Google and Meta ad settings.
Industry disclosures
As a licensed venue, we may need to collect or disclose information to meet our obligations under Queensland liquor and gaming laws.
Contact information
For any privacy questions, requests or complaints, contact:
Grand View Hotel
Grand View Cleveland (Kickon) Pty Ltd
49 North Street, Cleveland QLD 4163
Email: bookings@gvh.com.au
Phone: (07) 3884 3000
We may update this policy from time to time. The latest version will always be on this page.
Last updated: October 2026